The Manager's Toolkit A Practical Guide to Managing People at Work

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.

At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

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Week 1-1.Welcome and Introduction

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Welcome and Introduction part 1
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Introduction part 2
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Introductory Readings
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Rob Briner, professor of organisational psychology
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Using Evidence Based Management in your day job

Week 2-1.Readings

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Recommended Readings

Week 2-2.The Interview and what we want from it

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Introduction and overview

Week 2-3.The structured interview

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The structured interview

Week 2-4.The unstructured interview

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The unstructured interview

Week 2-5.Alternatives to Interviews tests and assessment centres

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Alternative to Interviews- tests and assessment centres

Week 2-6.Panels, Boards, Telephone and Virtual Interviews

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Other Varieties- Panels, Boards, telephone and virtual interviews

Week 3-1.Autocratic vs Democratic Leader

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A review of Leadership Theory and Competency Frameworks
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Leadership Session 1
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Leadership session 2

Week 3-2.The components of choice

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How can decision making be improved
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Components of choice

Week 3-3.Expected utility theory

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Expected utility theory

Week 3-4.How do we actually make choices

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How we actually make choices

Week 3-5.How to improve decision-making

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How to improve decision making

Week 4-1.Performance Management- an introduction

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Appraisal of performance and potential
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Performance management and appraisal
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An introduction to Performance Management
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PowerPoint Slides

Week 4-2.Performance Management Cycle

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The Performance Management cycle
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SMART Goals- practice sheet
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PowerPoint slides

Week 4-3.Performance Appraisal

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PowerPoint Slides

Week 4-4.Ways to evaluate individual performance

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Ways to evaluate individual performance
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PowerPoint Slides

Week 4-5.How to design a performance management system

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Designing a Performance Management system
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PowerPoint Slides

Week 5-1.Recommended Readings

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Chapter on Pay
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Powerpoint Slides for Lectures

Week 5-2.Pay and employee motivation. Introduction and overview

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Introduction and Overview

Week 5-3.Just how important is pay as a motivator

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Just how important is pay as a motivator

Week 5-4.Paying for performance

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Paying for Performance

Week 5-5.Pay to attract and pay to retain

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Pay to Attract and Pay to Retain

Week 5-6.The Impact of individual and situational characteristics on the impact of pay as a motivato

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The Impact of Individual and Situational Characteristi

Week 5-7.Can pay demotivate employees

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Can Pay Demotivate Employees

Week 6-1.Recommended Readings

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Reading

Week 6-2.Nature and causes of conflict at work

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PowerPoint slides
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The nature and causes of conflict in organisations

Week 6-3.Managing conflict at work part 1

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Introduction to managing conflicts at work

Week 6-4.Managing conflict at work part 2

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Organisational culture and knowledge

Week 6-5.Managing conflict at work part 3

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